Included in this maintenance release are the following improvements and bug fixes:
NEW CLIENT RATING SYSTEM: NPS
Upgraded the rating system from a 5 star system to a quantitative (NPS) system with expanded range (0-10). The following changes were made:
- Added an external API (Qualtrics) to obtain NPS ratings and responses from HeroTill
- Added a new Ratings Report Screen and functionality to export this report to CSV
- Added a 0-10 score rating to email messages. 10-point ratings can now be done in rating request emails
- Changed the rating thresholds (which previously could be set on a 5-star rating) to now create a helpdesk ticket when the new specified (NPS) threshold has been reached
- Changed the wording on the referral popup screen menu to reflect the new scoring system
- Removed all mentions of the 5 star rating system on all displayed screens with the exception of the symbols on the client portal’s “Rate Our Service” and edit customer screen’s “Request Rating”
- Standardised the outgoing ratings request e-mail to reflect NPS benchmark. It cannot be edited.
- To read more about the new rating system, go here
IMPROVEMENTS
- Added the ability to export invoices and credit notes to CSV. This can be done on the Tools Menu (Tools–>Import/Export–>Export)
- Implemented rsync over ssh backup as new method to backup HeroTill
- Improved code in the backend to ensure that documents created at the exact same time are now less likely to have duplicate names
- Improved bulk message queueing times
- Improved the recurring billing process to avoid duplicate invoice generation
FIXES
- Fixed an issue where the Customer’s Primary Contact number was not updating correctly
- Fixed an issue where a cancellation e-mail did not correctly display the services cancelled by a customer
- Fixed an issue in the mobile app that caused customers to not be able to view bills and create Helpdesk tickets
- Fixed an issue where future-dated transactions displayed premature dates/Added date restrictions to credit transactions to limit the view of future-dated transactions before the relevant date to avoid confusion
- Fixed code in the backend that caused the Topup Request Account Overdue Message to display incorrectly
- Fixed an issue where the active session display button caused a view error in the app
- Removed an unused field in the background that caused 0 values sync issues in Sage One
- Removed all mentions of LTE coverage detection on the Sales Lead Screen, Add Customer and Online Application Screen