Helpdesk Ticket Auto Close And Other Functionality
by Mandy Carpenter
Mandy Carpenter No Comments
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A few improvements have been added to the Helpdesk tickets for this release.

 

  • Added an “Admin Only Ticket” Banner to the top of the details list for admin only ticket.

admin only ticket banner

 

  • Added ticket auto close function. Tickets that you put on hold, now has the added option to auto close the ticket when the “on hold” has expired.

auto close on hold

 

  • Added the ability to add more than one admin user in a helpdesk ticket escalation notification.Helpdesk escalation notify mulitple

 

System details:

Default setting: These are the new default cosmetics and functionality

Setting type: New improved functionality.

URL: https://{ Your domain}/helpdesk/ticket/

Version 1.4.01