Helpdesk Changes which Improve System Performance
by Mandy Carpenter
Mandy Carpenter No Comments
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Helpdesk Changes which Improve System Performance

Two changes have been introduced to the Helpdesk module which improve system performance:

 

  1. Disable Auto complete values on Ticket Edit Screens

HeroTill ordinarily saves the previously entered values to a list to suggest as values for future Diagnosis / Resolutions. A new feature to disable this was introduced to speed up performance, as those lists can become very long and take time to load.

Setting Enabled:

Setting Disabled:

  1. Disable dropdown counters on Ticket View Screen

A new feature to disable this was introduced to speed up performance, as those counters take time to load.

Setting Enabled:

Setting Disabled:

 

Setting Default: Disabled

Setting type: Global Setting

URL: https://{Company name}.com/settings/helpdesk

Version: 1.4.00.01