To enable the ability for Soft-Cap Data Products to be considered for Roll-Over the following must be implemented:
- The setting to allow the system to consider this needs to be enabled.
This can be found under Data -> Radius Setup -> Radius Settings
With this setting enabled, the system will account for Soft-Cap accounts when doing Roll-Over.
Please see the following documentation related to setting up Categories and Data Products:
https://support.herotill.com/icasa-setting-up-data-rollover-using-data-products/
https://support.herotill.com/setting-up-data-rollover-using-customer-categories/