Included in this maintenance release are the following improvements and bug fixes:
IMPROVEMENTS
• Added the ability to see a helpdesk ticket’s details, filter, search and export the details (read-only). Accessible via Workflow –>Ticket Details list. This function is only accessible with GM or Helpdesk supervisor permissions enabled
• Added code in the backend to ensure that debit batching can handle null values
• Added the option to display the cancellation reason for a customer under Customer Profile–> Account details widget for better visibility
Added some security enhancements to digital onboarding:
• Removed the Cash and Credit card option as a payment option from the entire instance
• Admin users can change a customer (individual or company)’s payment method to either Direct Debit or EFT on the sales workflow
• Individual or company customer can only select Direct Debit or EFT as payment methods
• Admin users can only select EFT as payment option in the Customer Billing–>Billing details widget
• Customers can only select Direct Debit on the customer portal as a payment method
FIXES
• Fixed an error on statements between the first document date and due dates that omitted some transactions
• Fixed an error on the import customer radius product links that caused some radius accounts’ pricing mode and monthly cost not being set/displayed
• Fixed an error that caused a reference error when editing a customer data account