When creating a customer you might have noticed that while adding the Customer or Company name the Accounting Code gets generated automatically.
SMS Topups: How To Do Automatic Topups With SMS
Automatic topups can be done by using the new SMS topups feature.
When a customer’s radius account is capped or an interim usage alert is sent to the customer, the following string is added to the end of the SMS:
Notification Rules on Customer Contacts Explained
New notification rules have been added on Customers. Now you can choose what type of notifications each Contact on a Customer receives.
This is handy if you want one of the Contacts to receive everything and another Contact should only receive Usage notifications for example.
You can also add an extra Contact that does not receive any notifications.
Just note that there should be at least one Contact that has all the notification rules or all rules has to have a Contact.
Over Usage Topups Explained
The over usage topups feature is built specifically for uncapped packages that has a fair usage policy set up.
A fair usage policy in HeroTill can be set up by setting a soft cap on the data package and adding a service once capped that is at a reduced speed than the original service on the data package.
A topup will only bring the package’s original service back if “Add Overusage on Topup” is enabled on the data package.
- The customer buys a 10mbit/s uncapped line with a 100 GB soft cap.
- The customer runs out of soft cap, which in turn switches the package’s service to the service once capped. This causes the line speed to be reduced. (As the service once capped service is usually at reduced speed than the package’s main service.)
- The customer buys a top up to get the original speed back. The topup will only bring the package’s original service back if “Add Overusage on Topup” is enabled on the data package.
Example of how an over usage Topup will work:
A customer has 100 GB cap limit and has used 120 GB. The customer has been soft capped for the last 20GB and will be soft capped on anything used above the 100 GB cap.
When the customer then adds a top-up of 10GB, they do not still want to be soft capped when using this 10GB. Being soft capped on a uncapped data package, usually means that the line’s speed is reduced.
To solve this, the over usage top-up will add the over usage as a zero-rated top-up and add the additional topups to the cap limit. This will then be the new cap limit for the month.
Zero rated Topups + Topups = Over usage Top-up
20GB + 10GB = 30GB
Over usage Top-up + Cap limit = New cap limit for the month
30GB + 100GB = 130GB
Over usage calculation for the month:
Usage to date – Usage limit + Topups = Over usage
How To Enable Auto Topups On A Radius Account
If you need to enable auto topups for a customer, you can do this on their radius account.
Go to Radius –> User Accounts –> Edit User –> Data Limits tab
Set “Enable Auto Topups” to “Yes”.
Then choose the auto topup increments you want to top up with each time the
data limit of the account reaches a 100%.
Next, you can set an auto topup limit which is the maximum size of all topups for the month.
A limit of 0 means no maximum limit.
How To Set Up Usage Report Notifications On A Customer
Usage report notifications settings needs to be set up on each customer individually.
The usage report via email will show detailed graphs of the customer’s data usage.
Snippet of data usage report notification received via email:
How To Set Up Auto Data Rollover
How to set up the auto data rollover functionality
If you want monthly data and top-ups to go over to the next month, the ‘Auto Data Rollover‘ setting must be turned on for each customer group or category that you want this feature on. It will work for customers who belong to a group or category which has this setting turned on.
This setting will only take effect by midnight of the same day that it is turned on.
Add the setting to a Customer Category:
To add the rollover settings to a customer category, you will need to go to the customer menu and then click on the categories button. Click on the edit button to enable the:
- Auto Rollover Unused Monthly Data and
- Auto Rollover Unused Topups functions
Radius Password Visibility For MikroTik Winbox On Login Management
Mailbox Processing Rules Has Been Extended
The Mailbox processing rules have been extended, to allow for more flexibility.
How Do I Create A Prepaid Customer?
There are 2 ways of creating Prepaid Customers1) By having said user go to the register page and filling in details: domain/register
Registering would take you straight from the register page to verification process, and gets the user online and purchasing data a lot faster.
How To Troubleshoot Radius Not Disconnecting Users
To see this, go to https://your_datatill_app/radius/sessions and sort on duration and descending.
How To Troubleshoot Mailbox Scraping
Mailbox scraping is a setup that reads emails from a designated email address and then processes them the way you want to use the email address for. Emails can be forwarded, ignored, deleted, or made into a help desk ticket.
Mailbox scraping can be found at Setup, System Settings, Mailbox scraping.
HeroTill has the ability to automatically intercept support emails so as to allocate them to a support department.
Multiple Contacts And Notes Per Customer Account
HeroTill has always made it easy to add custom information to a customer record. Just go to Customers / Edit Customer and in the bottom right hand corner you will see boxes to add Customer Notes (with custom headings) and Additional Address Details (also with custom headings). See the screenshot below.
Troubleshooting Sage One Accounting Syncing On HeroTill
Here are some troubleshooting steps for Sage One Accounting Customers not syncing with HeroTill:
Click on Billing / Sage One Data / List of Customers
HeroTill and VoIP Telephony Provider Support
Hi HeroTill users!
Just a quick update to give you some information on the South African VoIP providers and systems that we have tested HeroTill with. Before we continue however, we would like to assure you that HeroTill works with any SIP or IAX trunk provider. In order to account your telephony data, you will need:
- A SIP or IAX trunk
- The rate card from your provider. This is in order to work out cost prices. If you cannot obtain an exact rate card, you can still use the system but please ensure that your selling price is more than your cost price.
HeroTill has tested the following South African VoIP providers with our system:
- Connection Telecom
If you are a provider and you would like us to test your service with our system, please let us know.
What makes a Prepaid Customer different?
Prepaid Users have access to a Static username and password, from which, through the Client Portal.
They can purchase data on the fly with whichever Payment Gateway the HeroTill system has enabled.
Data is Hotspot Package based, which has an expiry date as set per hotspot package duration.
Generally Prepaid works as a Static Hotspot user.
There are 3 types of Customers for Data Use:
1) Hotspot – Fully ad-hoc Hotspot Splash Page User
2) Prepaid Customer – Static Username and password – Generally seen as Hotspot Splash Page User
3) Monthly User – Monthly User generally used for PPP