Mandy Carpenter No Comments

How To Add The Service Period On Invoices

Service periods on invoices is now available when “Split Invoice PDF” is enabled.

  1. Go To Billing –> Billing Setup –> Inv & Credit Note Setup
  2.  Scroll down to invoice settings and enable “Split Invoice PDF”

split invoice setting

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Mandy Carpenter No Comments

Subscribe To HeroTill Notifications for Email, SMS and Slack

Never miss out by subscribing to HeroTill notifications.

 

As an Admin User of your HeroTill system, you can personalize which notifications you would like to receive on your account.

 

How to subscribe to notifications from your HeroTill system:

  1. Go to the top right corner account icon –> My Account

my account

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Mandy Carpenter No Comments

Bulk Messaging From HeroTill Explained

You can send bulk messages via email or SMS to your customers from HeroTill.

Send bulk messages from the Customer list screen

Send bulk messages from the Mikrotik NAS Users screen

 

6 Steps on how to send bulk messages from the list customer screen:

  1. Go to Customers –> List Customers
  2. Select and filter the customers that you want to send the message to.
    • You can show all rows to make sure all customers are selected.
    • You can filter the customers by the drop downs at the top.
    • You can filter the customers by typing in the search field.

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Mandy Carpenter No Comments

Capped VS Fair Usage Throttle Notifications

The difference between Capped and Fair Usage Throttle Notifications will be if the data package has been configured as an uncapped product or not.

The Fair Usage Throttle Notification only applies if the data package is configured as an uncapped product.

Go to Radius –> Data Packages –> Edit Product Button –> Switch Uncapped Product to “On”,

to be able to send the customer a fair usage throttle message instead once their soft cap has been reached.

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IPv6 Support on HeroTill

IPv6 is supported via custom attributes:

 

Here is an IPv6 setup example of what is working for another customer:

 

Add this custom attribute: Framed-IPv6-Prefix with := operand

Go To: Radius –> Custom Radius Attributes –> Add Attribute

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Double Data Topup Promotions

Double Data Topup marketing promotions has been added to HeroTill.

Go to Sales –> Sales Settings –> Marketing Setup

Quick link: https://domain/settings/marketing

How to enable the Double Data Topup Promotion:

You can enable or disable the promotion, and define a date range during which the promotion is in effect:

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Mandy Carpenter No Comments

Generate A List Of Down Devices For Whatsapp

Now You Can Generate A List Of Down Devices For Whatsapp From Within HeroTill

Where to get the text format that you can copy and paste to Whatsapp:

Go to Devices –> Downtime Summary –> Text Format

https://yourdomain/devices/summary_text

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