Recurring and non recurring products can be split on the invoice PDF.
How to enable the invoice PDF to be split into recurring and non recurring:
Service periods on invoices is now available when “Split Invoice PDF” is enabled.
Never miss out by subscribing to HeroTill notifications.
As an Admin User of your HeroTill system, you can personalize which notifications you would like to receive on your account.
How to subscribe to notifications from your HeroTill system:
You can send bulk messages via email or SMS to your customers from HeroTill.
Send bulk messages from the Customer list screen
Send bulk messages from the Mikrotik NAS Users screen
6 Steps on how to send bulk messages from the list customer screen:
The difference between Capped and Fair Usage Throttle Notifications will be if the data package has been configured as an uncapped product or not.
The Fair Usage Throttle Notification only applies if the data package is configured as an uncapped product.
Go to Radius –> Data Packages –> Edit Product Button –> Switch Uncapped Product to “On”,
to be able to send the customer a fair usage throttle message instead once their soft cap has been reached.
Here is an IPv6 setup example of what is working for another customer:
Add this custom attribute: Framed-IPv6-Prefix with := operand
Go To: Radius –> Custom Radius Attributes –> Add Attribute
Double Data Topup marketing promotions has been added to HeroTill.
Go to Sales –> Sales Settings –> Marketing Setup
Quick link: https://domain/settings/marketing
How to enable the Double Data Topup Promotion:
You can enable or disable the promotion, and define a date range during which the promotion is in effect:
Where to get the text format that you can copy and paste to Whatsapp:
Go to Devices –> Downtime Summary –> Text Format
https://yourdomain/devices/summary_text
Automatic topups can be done by using the new SMS topups feature.
When a customer’s radius account is capped or an interim usage alert is sent to the customer, the following string is added to the end of the SMS:
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New notification rules have been added on Customers. Now you can choose what type of notifications each Contact on a Customer receives.
This is handy if you want one of the Contacts to receive everything and another Contact should only receive Usage notifications for example.
You can also add an extra Contact that does not receive any notifications.
Just note that there should be at least one Contact that has all the notification rules or all rules has to have a Contact.
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The over usage topups feature is built specifically for uncapped packages that has a fair usage policy set up.
A fair usage policy in HeroTill can be set up by setting a soft cap on the data package and adding a service once capped that is at a reduced speed than the original service on the data package.
A topup will only bring the package’s original service back if “Add Overusage on Topup” is enabled on the data package.
Practical scenario:
Example of how an over usage Topup will work:
A customer has 100 GB cap limit and has used 120 GB. The customer has been soft capped for the last 20GB and will be soft capped on anything used above the 100 GB cap.
When the customer then adds a top-up of 10GB, they do not still want to be soft capped when using this 10GB. Being soft capped on a uncapped data package, usually means that the line’s speed is reduced.
To solve this, the over usage top-up will add the over usage as a zero-rated top-up and add the additional topups to the cap limit. This will then be the new cap limit for the month.
Zero rated Topups + Topups = Over usage Top-up
20GB + 10GB = 30GB
Over usage Top-up + Cap limit = New cap limit for the month
30GB + 100GB = 130GB
Over usage calculation for the month:
Usage to date – Usage limit + Topups = Over usage
If you need to enable auto topups for a customer, you can do this on their radius account.
Go to Radius –> User Accounts –> Edit User –> Data Limits tab
Set “Enable Auto Topups” to “Yes”.
Then choose the auto topup increments you want to top up with each time the
data limit of the account reaches a 100%.
Next, you can set an auto topup limit which is the maximum size of all topups for the month.
A limit of 0 means no maximum limit.
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Usage report notifications settings needs to be set up on each customer individually.
The usage report via email will show detailed graphs of the customer’s data usage.
Snippet of data usage report notification received via email:
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If you want monthly data and top-ups to go over to the next month, the ‘Auto Data Rollover‘ setting must be turned on for each customer group or category that you want this feature on. It will work for customers who belong to a group or category which has this setting turned on.
This setting will only take effect by midnight of the same day that it is turned on.
To add the rollover settings to a customer category, you will need to go to the customer menu and then click on the categories button. Click on the edit button to enable the:
The Mailbox processing rules have been extended, to allow for more flexibility.
There are 2 ways of creating Prepaid Customers1) By having said user go to the register page and filling in details: domain/register
Registering would take you straight from the register page to verification process, and gets the user online and purchasing data a lot faster.
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To see this, go to https://your_datatill_app/radius/sessions and sort on duration and descending.
Mailbox scraping is a setup that reads emails from a designated email address and then processes them the way you want to use the email address for. Emails can be forwarded, ignored, deleted, or made into a help desk ticket.
Mailbox scraping can be found at Setup, System Settings, Mailbox scraping.
HeroTill has the ability to automatically intercept support emails so as to allocate them to a support department.
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HeroTill has always made it easy to add custom information to a customer record. Just go to Customers / Edit Customer and in the bottom right hand corner you will see boxes to add Customer Notes (with custom headings) and Additional Address Details (also with custom headings). See the screenshot below.
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