SMS Topup Message Intelligence

HeroTill has introduced a new Artificial Intelligence feature to the Notification Setup.

View the You tube video: SMS Top-up settings for helpdesk

Customers already had the ability to request Topups by responding to SMS notifications sent from HeroTill. In most other instances, customers would often respond to SMS notifications relating to other items.

SMS Topups: How To Do Automatic Topups With SMS

Therefore, the SMS Topup Message Intelligence feature has been built in to work with the “Enable Customer Topups via SMS Reply” setting. The user can navigate to Setup > Notifications to find this menu.

Please remember to set up your helpdesk department settings here to make sure only the department and user you set up here will receive SMS topup helpdesk notification mails.

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Using MikroTik devices for power monitoring:

A problem arises when not all highsites have power monitors installed. A solution to this problem would be to use the Mikrotik Router onsite that can supply battery voltage information, to monitor the site voltage.

The Mikrotik voltage reading is not 100% accurate, hence an offset value must be added (or subtracted) from the Mikrotik voltage reading to determine the actual voltage onsite.

A new tab called Voltage has been added to the  Network Devices menu/page. This tab is to accommodate a flag which indicates whether this router should be used for voltage monitoring, as well as the offset value to be used.

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A few new API calls have been added in release version: 1.4.03.

The “Test OAuth” section has been updated with a Goolge Playground example.

Go to Tools, API, API Guide or your_datatill_domain/api to see your API guide with all API calls.

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Choose to block to redirect users on suspension:

You can choose to block or to redirect your data account users when they get suspended.

Suspension for non-payment can be done by manually blocking a data account or by suspending the customer account.

How to suspend the customer account depends on whether or not the suspension approval process is activated.

To access suspend account blocking settings;

Go to Setup, then Radius Server, to access the radius server setup and scroll down to “Suspended Account Blocking”

Summary of the 3 options on how data account suspension blocking can get handled:

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Note that the Clickatell SMS gateway on HeroTill requires you to have a normal account and not a developer account

HeroTill’s Clickatell SMS gateway integration used to make use of an API sending method.

As Clickatell developed further we changed the SMS gateway integration to adapt to their new methods.
Clickatell now makes use of the new platform sending method, this is what we have adapted the integration to.

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After your HeroTill has been set up and your system administrator has created an admin user for you and sent you your login details you can start watching the Youtube video to introduce you to how to start using HeroTill.

Introduction to HeroTill for new users: Youtube link Read more

Below is a step by step guide on how to get your Google Maps API key

Refer to the following blog about the Google Maps API that changed and how it affects your HeroTill: https://support.herotill.com/google-maps-api-has-been-changed/

Webinar:  Google Maps API configuration

We have compiled a step by step guide for those of you that need to get your Google Maps API key for the first time.

Step 1: Go to cloud.google.com/maps-platform and click on “Get Started”

Follow this link: cloud.google.com/maps-platform

Then click on “Get started“

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Please upgrade your MikroTik devices to at least 6.42.7, to make sure your device will not be comprised by hackers.

See the following articles for reference:

https://thehackernews.com/2018/08/mikrotik-router-hacking.html

https://blog.mikrotik.com/security/winbox-vulnerability.html

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Google has introduced new pricing for their Google Maps Platform.

Webinar:  Google Maps API configuration

This means you will need to add your own Google Maps Platform API key in your HeroTill system setup to continue using Google Maps features on your HeroTill system.

Without your own API Key you will not be able to use any Google Map functionality in HeroTill.

(Please refer to the list of affected pages in HeroTill at the end of this post)

Previously all Google Maps functionality went through HeroTill Pty Ltd’s own account, but because of the price changes and new limits of the free usage tier, you will need your own Google Maps Platform API key.

You will get $200 in free usage for Maps, Routes, and Places every month from Google when you have your own Google Maps API key.

The Google Maps API Key field has been added and was introduced version 1.4.02 which was released on the 10/09/2018.

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Attachments that are added to helpdesk tickets can be copied and saved to the customer profile by clicking the “copy” button on the attachment:

Once saved to the customer’s profile, the Ticket attachment is accessible via the “File from Helpdesk attachment” widget on the customer edit page.

HeroTill has added a feature to the Customer Mobile App to allow a customer to see their realtime line utilisation.

This will only work if the user is connecting from a CPE radio directly to a NAS router that is being managed by HeroTill with an active API login.

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HeroTill has added Realtime data traffic viewing to the customer portal.

Customers can view their Realtime usage graph on the Usage menu on their customer portal:

For admin users, the Realtime view button can now be seen at two places, on the data summary screen and a new full screen Realtime view page.

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HeroTill has added the ability to support multiple network subnets within a single IP pool.

When editing IP pools, the networks field now accepts multiple subnets, separated by a comma.

Validation happens on every subnet included, and the total network ranges detected are shown in the grey fields.

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A few improvements have been added to the Helpdesk tickets for this release.

• Added an “Admin Only Ticket” Banner to the top of the details list for admin only ticket.

• Added ticket auto close function. Tickets that you put on hold, now has the added option to auto close the ticket when the “on hold” has expired.

• Added the ability to add more than one admin user in a helpdesk ticket escalation notification.

System details:

Default setting: These are the new default cosmetics and functionality

Setting type: New improved functionality.

URL: https://{ Your domain}/helpdesk/ticket/

Version 1.4.01

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Helpdesk Changes which Improve System Performance

Two changes have been introduced to the Helpdesk module which improve system performance:

1. Disable Auto complete values on Ticket Edit Screens

HeroTill ordinarily saves the previously entered values to a list to suggest as values for future Diagnosis / Resolutions. A new feature to disable this was introduced to speed up performance, as those lists can become very long and take time to load.

Setting Enabled:

Setting Disabled:

2. Disable dropdown counters on Ticket View Screen

A new feature to disable this was introduced to speed up performance, as those counters take time to load.

Setting Enabled:

Setting Disabled:

Setting Default: Disabled

Setting type: Global Setting

URL: https://{Company name}.com/settings/helpdesk

Version: 1.4.00.01

Videos:  Reseller Portal

Webinar:  Reseller Module Webinar

Reseller Customer View

Resellers can now see certain customer information in the reseller portal.

Added View Customer button to the Customers list on reseller portal:

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Static Search

A Static Search function was added to prevent pages from loading incomplete searches. Users would need to press enter or click search. This affects all pages with the search functionality.

A switch has been included to enable / disable this functionality.

Default setting: enabled

Setting type: Linked to individual admin user setting

URL: https://{ Company name}.com/users/show_admin_account_info

Version 1.4.00.01

VCS Setup Guide

The steps below shows what to do to get started on using the VCS payment gateway on your HeroTill.

Step 1:

First you will need to sign up for an e-commerce/merchant account from your bank.  Here is a list of some of the South African banks who provide e-commerce / merchant accounts:

• First National Bank
• Standard Bank
• Absa
• Nedbank

Please ensure that the bank you are signing up with has a merchant account which is compatible with VCS.

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Radius name change to Data (Big changes as a result of FUP).

The Radius menu option within HeroTill has been given a makeover, with the recent addition of the FUP module.

Radius is now referred to as Data on the home page. The subsequent dropdown items to the Data menu have also been changed. Refer to the summary below for a list of menu item changes.

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